Privacy Policy

Effective date: 20 July 2026
Last updated: 20 July 2026

1. Who We Are

Steeltown Property is a trading name of Wright Accommodation Limited.

Data controller: Wright Accommodation Limited
Trading as: Steeltown Property
Company number: 17011405
Registered office: SA12 Business Centre, Seaway Parade, Baglan Energy Park, Port Talbot, SA12 7BR
Email: info@steeltownproperty.co.uk
Telephone: 07507 984380

Wright Accommodation Limited is responsible for deciding how and why your personal information is used.

This Privacy Policy explains how we collect, use, share and protect personal information when you:

Visit our website
Submit an accommodation or property management enquiry
Make or receive an accommodation booking
Stay in accommodation managed or operated by us
Enter into an agreement with us
Communicate or do business with us

We process personal information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

2. Information We Collect

Depending on your relationship with us, we may collect:

Your name, email address, telephone number and address
Company, employer and billing information
Accommodation requirements, including locations, dates, budgets and guest numbers
Guest names and check-in or check-out information
Payment, invoice and transaction information
Identification documents where reasonably required
Communications, enquiries, complaints and support requests
Property details, photographs and ownership information
Bank, VAT and payment details for landlords and suppliers
Property safety, insurance and compliance documents
Website usage information, including IP address, browser, device and pages visited
Cookie and marketing preferences

We may receive information from booking platforms, corporate clients, landlords, payment providers, suppliers, professional advisers and publicly available sources.

Payment card details are normally processed securely by a third-party payment provider. We do not generally store full payment card details.

3. How We Use Your Information

We may use personal information to:

Respond to enquiries
Process and manage accommodation bookings
Send booking confirmations and check-in information
Take payments and issue invoices
Manage cancellations, extensions, refunds and disputes
Provide guest support
Manage properties on behalf of landlords and property owners
Coordinate cleaning, maintenance, inspections and compliance
Prepare agreements, reports and property-owner statements
Communicate with customers, landlords, guests, suppliers and contractors
Maintain financial and business records
Prevent fraud and protect our properties, guests and business
Comply with legal, tax, accounting and regulatory obligations
Improve our website and services
Send relevant marketing communications where permitted by law

You may unsubscribe from marketing communications at any time.

4. Relationship with Booking Hub Limited

Booking Hub Limited is a sister company of Wright Accommodation Limited.

Where you submit an accommodation enquiry or booking request through Steeltown Property, the request may be referred to, processed or fulfilled by Booking Hub Limited where it is better placed to source, arrange or manage the required accommodation.

For this purpose, we may share information including:

Your name and contact details
Company or organisation details
Accommodation locations and dates
Guest numbers and relevant guest details
Budget and payment information
Communications relating to the request or booking

Booking Hub Limited will only use information as reasonably necessary to respond to, source, coordinate or manage the accommodation request.

Depending on the arrangement, Booking Hub Limited may act as an independent data controller or as a service provider acting on our behalf. Where Booking Hub Limited takes over or fulfils a request, its own privacy policy and booking terms may also apply.

5. Lawful Bases for Processing

We rely on one or more of the following lawful bases:

Contract: Where processing is necessary to provide accommodation, manage a property or perform an agreement.

Legitimate interests: To operate and improve our business, respond to enquiries, prevent fraud, protect properties, manage commercial relationships and conduct proportionate business marketing.

Legal obligation: To comply with tax, accounting, safety, legal and regulatory requirements.

Consent: For certain marketing communications, non-essential cookies and other processing where consent is appropriate.

Vital interests: In exceptional circumstances where processing is necessary to protect someone’s life or safety.

You may withdraw consent at any time where consent is the lawful basis.

6. Who We Share Information With

We do not sell personal information.

Where reasonably necessary, we may share information with:

Booking Hub Limited
Property owners and accommodation providers
Employers, corporate clients, insurers, councils or relocation providers making bookings
Cleaning, maintenance, laundry and guest-support providers
Payment processors, banks and accounting providers
Booking, customer relationship management and channel-management systems
Website, hosting, email, communications and IT providers
Accountants, solicitors, insurers and other professional advisers
Government departments, regulators, courts, police or other authorities where required by law
A buyer or new owner if our business is sold, merged or restructured

We only share information that is reasonably necessary for the relevant purpose.

7. Special Category Information

We do not routinely request sensitive personal information.

You may choose to provide information about disability, health, mobility or accessibility requirements where this is needed to arrange suitable accommodation.

We will only process such information where an appropriate legal condition applies, such as explicit consent or the protection of vital interests.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary.

Our usual retention periods are:

Booking, transaction and financial records: normally six years
Contracts and property management records: normally six years after the agreement ends
Enquiries that do not result in business: normally up to two years
Complaints and communications: for as long as required to resolve the matter and manage possible claims
Identification documents: only for as long as reasonably required
Marketing information: until you unsubscribe, object or the information is no longer relevant
Website analytics: according to the settings of the relevant provider

We may keep information longer where required by law or where a legal dispute, investigation or claim is ongoing.

When information is no longer required, it will be securely deleted or anonymised.

9. Data Security

We use reasonable technical and organisational measures to protect personal information, including:

Secure website connections
Passwords and access controls
Restricted staff access
Secure cloud-based systems
Secure third-party payment processing
Backup and recovery arrangements
Staff and supplier confidentiality requirements

No system is completely secure, but we take reasonable steps to protect the information under our control.

10. Cookies

Our website may use cookies and similar technologies.

Essential cookies support website security, forms and core functionality.

Analytics cookies help us understand how visitors use the website.

Advertising cookies may be used to measure advertising and show relevant advertisements.

Non-essential cookies will only be used where the required consent has been obtained. Visitors can manage their preferences through the website’s cookie banner or their browser settings.

Visitors must be told what cookies are used and what they do.

11. International Data Transfers

Some technology and service providers may store or process information outside the United Kingdom.

Where information is transferred internationally, we will use an appropriate lawful safeguard, which may include:

UK adequacy regulations
The UK International Data Transfer Agreement
The UK Addendum to the European Commission’s Standard Contractual Clauses
Other safeguards permitted under UK data protection law

The ICO recognises the UK IDTA and UK Addendum as safeguards for applicable restricted international transfers.

12. Your Rights

Depending on the circumstances, you may have the right to:

Request access to your personal information
Correct inaccurate or incomplete information
Request deletion of information
Restrict how information is used
Object to certain processing
Receive certain information in a portable format
Withdraw consent
Object to direct marketing

These rights are subject to legal limitations. For example, we may need to retain information to comply with tax or legal obligations.

To exercise your rights, contact:

Email: info@steeltownproperty.co.uk
Telephone: 07507 984380
Post: Wright Accommodation Limited trading as Steeltown Property, SA12 Business Centre, Seaway Parade, Baglan Energy Park, Port Talbot, SA12 7BR

We will normally respond within one month and may need to verify your identity.

13. Complaints

Please contact us first if you have concerns about how we use your personal information.

You also have the right to complain to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ico.org.uk
Telephone: 0303 123 1113

14. Children’s Information

Our booking and property management services are intended for adults and organisations.

Guests under 18 may stay where accommodation has been booked by a parent, guardian, employer or other responsible organisation.

We do not knowingly collect children’s information for marketing purposes.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy or security practices. You should review the relevant privacy policy before providing information to another website.

16. Changes to This Policy

We may update this Privacy Policy where our services, systems or legal obligations change.

The current version will be published on our website with an updated revision date.

17. Contact Us

For questions about this Privacy Policy, contact:

Wright Accommodation Limited
Trading as Steeltown Property
SA12 Business Centre
Seaway Parade
Baglan Energy Park
Port Talbot
SA12 7BR

Email: info@steeltownproperty.co.uk
Telephone: 07507 984380